Shipping policy
We currently ship orders throughout Canada and the United States.
Processing Time:
Orders are typically processed within 1–3 business days after payment is received.
Shipping to Canada:
- Standard delivery: 1–5 business days after your order has been processed.
- Shipping rates are calculated at checkout based on your location and order size.
Shipping to the United States:
- Standard delivery: 3–10 business days after your order has been processed.
- Shipping rates are calculated at checkout based on your location and order size.
- Delivery times may vary depending on the destination, carrier, and customs processing.
Tracking:
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking information to update.
Delivery Delays:
Delivery times are estimates and may occasionally be affected by weather, holidays, carrier delays, customs, or other circumstances outside our control.
Customs, Duties & Taxes:
For orders shipped to the United States, applicable customs duties, taxes, or brokerage fees may apply. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Address:
Please make sure your shipping information is accurate before placing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete address.
Lost or Damaged Packages:
If your package is lost, delayed, or arrives damaged, please contact us as soon as possible with your order number and tracking information so we can assist you.
Contact Us:
If you have any questions about our shipping policy, please contact us through our customer service email or contact page.