Shipping policy
Shipping Locations
We currently accept and ship orders within Canada and the United States.
Processing Time
Orders are typically processed within 1–5 business days after payment is received. Processing times may vary during holidays, promotions, or periods of high demand.
Estimated Delivery Times
- Canada: 5–15 business days
- United States: 5–15 business days
Please note that delivery times are estimates and are not guaranteed.
Order Tracking
Tracking information will be provided once your order has been shipped, where available.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other factors beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses. Additional shipping charges may apply if a package must be re-shipped.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Fauma is not responsible for lost, stolen, or misplaced packages. If you experience an issue, please contact the carrier directly.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the product and packaging. We will review the issue and work with you to find a resolution.
Contact Us:
For shipping-related questions, please contact:
Email: forgeworkco@gmail.com
Business Name: Fauma