Refund policy
RETURNS, EXCHANGES, AND FINAL SALE POLICY
1. ALL SALES FINAL
Except where otherwise required by applicable law, all sales made through www.fauma.org are
final.
Fauma does not accept returns or exchanges for change of mind, incorrect product selection,
preference, or other reasons unrelated to a damaged, defective, or incorrect product.
Customers are encouraged to carefully review product descriptions, specifications, dimensions,
materials, photographs, and other product information before placing an order.
2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If a product arrives damaged, defective, or materially different from the product ordered, please
contact Fauma within seven (7) days of delivery at forgeworkco@gmail.com.
Customers should provide:
(a) the order number;
(b) a description of the issue;
(c) photographs of the product and, where relevant, its packaging; and
(d) any other information reasonably required by Fauma to assess the issue.
Fauma will review the claim and may request additional information before determining whether
the product qualifies for a remedy.
3. AVAILABLE REMEDIES
Where Fauma verifies that a product arrived damaged, defective, or materially different from the
product ordered, Fauma may, as appropriate:
(a) repair the product;
(b) replace the product; or
(c) issue store credit.
Where applicable law requires another remedy, including a refund, Fauma will provide the
remedy required by law.
4. USED, MODIFIED, OR DAMAGED PRODUCTS
Except where otherwise required by applicable law, Fauma will not provide a return, exchange,
repair, replacement, refund, or store credit where the issue results from:
(a) misuse or improper handling;
(b) normal wear and tear;
(c) improper storage or maintenance;
(d) unauthorized modification or alteration;
(e) sharpening or modification performed after delivery; or
(f) damage caused by using the product for a purpose for which it was not intended.
This section does not apply where the claimed issue existed at the time of delivery or where
applicable law provides otherwise.
5. FINAL-SALE PRODUCTS
For greater certainty, sale items, clearance items, promotional items, custom-made products, and
gift cards are final sale and are not eligible for voluntary returns or exchanges.
This does not affect any rights or remedies available where a product is defective, damaged,
incorrectly supplied, or where otherwise required by applicable law.
6. RETURN AUTHORIZATION
Customers must contact Fauma before sending a product back.
Products should not be returned unless Fauma has provided return instructions or authorization.
Where Fauma authorizes a return relating to a verified damaged, defective, or incorrect product,
Fauma will provide instructions regarding the return process.
7. SHIPPING COSTS
Where a return is authorized because Fauma supplied an incorrect product or because a product
arrived damaged or defective, Fauma will advise the customer regarding applicable return-
shipping arrangements.
Unauthorized returns and any associated shipping charges may not be accepted or reimbursed,
subject to applicable law.
8. CONSUMER RIGHTS
Nothing in this Policy excludes, restricts, or limits any consumer right, warranty, condition,
cancellation right, refund right, or other remedy that cannot lawfully be waived, excluded, or
restricted under applicable consumer protection legislation.
Where this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal
requirement will apply.
9. CONTACT US
Questions or claims regarding damaged, defective, or incorrect products may be directed to:
Fauma
Email: faumacanada@gmail.com
Website: www.fauma.org
Address: 2210 Bank Street, Ottawa, Ontario K1V 1J5, Canada