Where does FAUMA ship?

We currently ship orders throughout Canada and the United States.

Are FAUMA knives made of real Damascus steel?

Yes. Every FAUMA knife is hand-forged using genuine Damascus steel, featuring a distinctive natural wave pattern, high carbon retention, and razor-sharp precision.

What type of leather does FAUMA use?

FAUMA uses 100% genuine top-grain and full-grain leather for all wallets, bags, briefcases, belts, and accessories.

Refund policy

Q: Can I return or exchange a product?

All sales are final and we do not offer refunds. However, genuine leather products may be eligible for an exchange within 7 days of delivery on a case-by-case basis if unused and in original packaging.

At FAUMA, all sales are considered final. We do not offer refunds.

Exchanges

Genuine leather products may be eligible for an exchange within 7 days of delivery. Exchange requests are reviewed and determined by FAUMA on a case-by-case basis.

To be considered for an exchange:

Contact us within 7 days of delivery.
The item must be unused, unworn, and in its original condition.
The item must include its original packaging and accessories, when applicable.
Proof of purchase or order information must be provided.
The item must not show signs of use, damage, modification, or wear.

FAUMA reserves the right to approve or decline an exchange request.

Knives

All knives are final sale and are not eligible for returns, exchanges, or refunds.

This includes folding knives, pocket knives, and other knives sold by FAUMA.

Genuine Leather Products

All leather products sold by FAUMA are made from genuine leather. Natural variations in colour, texture, grain, and appearance are normal characteristics of genuine leather and are not considered defects.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the item and packaging. If FAUMA sent you the wrong product, FAUMA will cover the return shipping costs and determine the appropriate resolution.

Return Shipping Costs

For an approved exchange that is not due to an error by FAUMA, the customer is responsible for the return shipping costs.

If FAUMA sent the wrong product, FAUMA will cover the return shipping costs.

FAUMA is not responsible for items lost during return shipping. We recommend using a shipping service with tracking.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

For exchange requests or questions, please contact:

FAUMA

📧canada@fauma.org

Please include your order number and the reason for your exchange request.